Frequently Asked Questions

1 x nomadiQ Grill
1 x nomadiQ gas hose with pressure distributor
2 x nomadiQ drip trays
1 x nomadiQ shoulder strap
1 x nomadiQ manual
No, the nomadiQ grill does NOT require assembly. It will come ready to be used. Simply unlock, open, and connect the gas, and you are ready to grill.
It should take less than 1 minute to open and connect the gas, and less than a minute to heat up. Within 2 minutes, you will be ready to grill.
1. BURNER DOES NOT IGNITE WHEN USING THE IGNITER
Valve is closed —> Open the valve.
Gas hose and/or gas supply connection not connected correctly —> Reconnect the gas supply, gas hose and quick couplings.
Gas cartridge/gas bottle is (almost) empty -> Connect a new full gas bottle.
Igniter does not spark —> Remove the grates and carefully clean the contacts with a toothbrush.
Igniter still does not spark —> Open the side locking systems and move both grill panels to one side. Check that the cables running to the igniter are not broken or disconnected.
The injector is blocked —> Contact our customer service or after-sales service for advice.

2. BURNER FLAME IS IRREGULAR
The burner is blocked —> Remove the grates and carefully clean the contact points with a “hard” toothbrush.
The flame burns in the burner (hissing sound) —> Turn off the burner. Let it cool down for a few minutes and light it again.
The injector is blocked —> Contact our customer service or after-sales service for advice.

3. GAS LEAKS OUT OF THE CONNECTIONS
Connections are loose —> Tighten the loose connections (the quick connectors and controller/gas hose).
Also refer to “Detection of leaks” in the “Gas connections & gas regulator(s)” section of the manual or contact our customer service or after-sales service for advice.
The nomadiQ Portable Grill uses a standard 1 pound (16oz) propane tank, and will allow you to grill for over 3 hours with both burners on high! Using the hose regulator included with the grill, simply attach the propane tank, and start grilling. (Butane gas also works).
The nomadiQ Grill is configured for disposable gas bottles. These are common, disposable canister, gas bottles that are available at almost any hardware or outdoor store.
Yes, the base of the nomadiQ Grill is designed in such a way that it does not get hot and the grill can be set up anywhere without worry. Enjoy your meal!
When the temperature controller(s) are fully open, the grill heats to approximately 350 degrees in the middle of both grids, around 300 degrees on the sides and an average maximum temperature of 325 degrees.
Thanks to the choice and thickness of the materials, the nomadiQ Grill cools down after approximately 10 minutes. Clean, collapse, and “ready to go”.
CLEAN OUTSIDE
Make sure the grill has cooled down and can be touched safely before cleaning the outside. Lacquered and plastic parts can be cleaned with a mild dish detergent and a dry cloth (do not use scouring pads or aggressive cleaning agents). We recommend testing a cleaning agent on a small surface of the product first. Never use paint thinners or similar solvents to clean the product and never pour cold water over hot surfaces. Make sure that all surfaces are thoroughly dry before you cover and store the product.

CLEANING INSIDE OF GRILL
Make sure the grill has cooled down and can be touched safely before cleaning the inside. You can clean the inside with water, a mild dish detergent and a soft sponge or cloth. The non-stick surfaces (inside of the grill panels) must be carefully cleaned with a slightly damp cloth. Use a wet sponge and/or soft brush with a little baking soda to remove stubborn dirt. You can remove the non-stick grates and easily clean them under the tap with water and a mild dish detergent. The grates are also dishwasher-safe. All parts and surfaces must then be dried with a dry, soft cloth.
WARNING! The contact points in the grill panels near the burner are sharp. Be careful during cleaning to prevent injury.
To keep your nomadiQ Grill tidy, we recommend that you intensively clean the grill once or twice a year (depending on your use). For intensive maintenance, the shell parts can be removed, so that the inside of the base can also be thoroughly cleaned every now and then. For this, carefully follow the instructions and accompanying images from the manual. The manual is included with the product but can also be easily downloaded online.
Via https://nomadiqgrills.com – and at official retailers.
On the inside of the base of the nomadiQ Grill. Lift both shell sections, fold both shell sections to one side and look into the base.
Via the official shop of nomadiQ grills: https://nomadiqgrills.com/register-product/
WARRANTY PERIODS: Base and grill panels: 5 years, not rusted through/burnt through (2 years on the paint with the exception of fading or discoloration). Stainless steel burner tubes: 5 years, not rusted through. Aluminum grates with non-stick coating: 5 years, not rusted through or burnt through. Plastic parts: 5 years with the exception of fading or discoloration. All other parts: 2 years.
Send an email to sales@nomadiqgrills.com.

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